By Lynn R. Parker

My photo
I have been a registered nurse, nurse practitioner and most importantly a patient advocate for over 20 years. I have worked in hospitals, homes and as a private consultant, always teaching patients how to speak up for themselves and to make well informed healthcare decisions that are right for them and help them to avoid all types of Medical Errors. The many things I have seen in healthcare led me write "What Did the Doctor Just Say." In it are all the steps every patient needs to take to remain safe in the healthcare system and avoid medical errors. My personal goal is help to save 100,000 people from the horrors of a medical error and I wrote What Did the Doctor Just Say? to help make that happen.

What Did the Doctor Just Say? Has Appeared On

The Jim Bohannon Show A Nationally Top Rated Show

The Chuck Wilder Show Which Reaches 24 Million Households

The Frankie Boyer Show A Top Rated Syndicated Show

The Don Russell Show Charlotte, NC #1 Rated Morning Show

And Many Others

Friday, February 5, 2010

If You Interview Me Or Invite Me To Speak At Your Next Event

We Could Talk About the Fact That Medical Errors are the 5th Leading Cause of Death in America. The mistakes made by doctors, patients, and other healthcare providers —are the fifth leading cause of death in America, taking the lives of more than 100,000 patients annually; the equivalent of thirty 9/11 bombings. Medical errors go onto injure, disable, and bankrupt another two million patients. And we could talk about the things I've seen with my own eyes and why I'm so passionate about helping to stop them.
We could talk about the fact that every time anyone visits a doctor or a hospital they have a one in four or twenty-five percent chance of being injured or killed by a medical error. The elderly, the poor, the less well educated, minorities and the sick are at even greater risk.

We Could Talk About How to Prevent Medical Errors. The techniques I write about to improve patient provider communication in What Did the Doctor Just Sayhave been proven by the Joint Commission, AHRQ the Institute of Medicine and others to reduce medical errors by up to 80 percent

We Could Talk About Healthcare Reform. Medical errors cost our nation’s healthcare system an estimated $37.6 billion dollars per year. Dollars our nation can no longer afford. Patient safety reform is essential to any type of meaningful reform.

We Could Talk About Why Medical Errors Happen. The majority of errors occur because of barriers in communication between patients and providers. It is estimated that 90,000,000 people have difficulty understanding what the doctor says, how to answer the doctors questions or what information they should give to their providers to help keep them save when visiting a doctor or a hospital.
And Most Importantly We Could Talk About getting the information contained in What Did the Doctor Just Say? into the hands of of the people, patients and their care givers and together we can help to save over 100,000 people from the horrors a medical error. I can’t do it without you. Please help me to save lives and protect the healthcare system.

Contact Me And Let’s Talk About An Interview or
Presentation for Your Audience

Lynn R. Parker, RN, Nurse Practitioner and Patient Advocate

Telephone: 732.259.5156

My personal mission is to help save over 100,000 patients and their families from the horrors of a medical error and I can’t do it without you.

I seek to help people and patients by teaching them the techniques and statergies that empower patients to take control of their health and their healthcare safety taught in What Did the Doctor Just Say? into every home in America.
My commitment to this matter is born out of what I have seen in over 20 years of practice as nurse and a nurse practitioner. Because of the things I have seen and know what happen everyday in healthcare setting across our nation and just how dangerous those places can be. I believe the information contained in this book is of vital importance to every person who will enter the healthcare system and to those who love them.
And teaching patients how to help providers prevent medical errors in their case is of major importance to the healthcare system itself. We as a nation can no longer afford to spend billions correcting and paying liability claims for medical errors.
I would consider it my honor to speak to your audience and to have yet another opportunity to get the word out. If you would like to:
Interview me or your radio or television show and discuss the how, what where, why and when of how patients and providers can help prevent medical, medication, surgical, hospital, and end of life care errors or;
If you would like me to speak at your next conference or meeting I would me more than happy to discuss doing a presentation for your organization. Presentations can be tailored to meet your needs. My current topics include:

How to use the techniques in What Did the Doctor Just Say? to prevent all types of medical errors

The patients role in medical error prevention and strategies to
get patient involvement
How healthcare providers can decrease medical errors and
their own risk of being involved in a malpractice suit
How encouraging patients to be an active part in their care
will improve outcomes and job satisfaction for healthcare professionals
Nursing’s role in medical error prevention
Interactive workshops and presentations for patient groups
and caregivers on how they can claim their power and their
responsibility in protecting their health and safety.
You Can Find Me At
& at, (electronic download available)

Medical Errors and How What Did the Doctor Just Say? Can Help Prevent Them

Every year in America medical errors, the mistakes made by doctors and others take the lives of an estimated 100,000 patients.
Hundreds of patients die needlessly, everyday because they do not understand what the doctor is saying or how to make safe healthcare decisions.
“What Did The Doctor Just Say? will help you avoid falling victim to medical error by teaching you how to understand what the doctor says and how to ensure he understands you too. Once you and the doctor

are “speaking the same language” you will be able to ask questions and gather the information you need to

make high quality, safe healthcare decisions. Through the use of structured

question sets you will learn:

  • How to hire a good doctor and fire a bad one
  • How to manage your illnesses and to take your medications safely
  • You will learn how to choose the best hospitals, and much more.
Written in plain English by an experienced educator who knows the difficulty over 40 million people have understanding the medical language, “What Did The Doctor Just say?” is an informative, easy to read guide to patient safety that could help to save your life.This book is a must for anyone interested in safe healthcare.

Experts From Chapters One and Two With A Sample Question Set

Click This Link to See More From Inside

Table of Contents

Chapter One: You Could be Injured or Killed by our Healthcare System
The facts and figures
Your insurance carrier may not cover damages
We may all have less access to healthcare?
Chapter Two: Take Charge!
Why you need to be in
Communication is key
When you don’t understand what the doctor says
Chapter Three: How to Understand What the Doctor Just Said
How your culture influences communication with your doctor
How your culture affects your overall treatment plan
How to increase your healthcare (communication skills) literacy
Help your doctor understand what you just said

Chapter Four: Choose the Right Doctor, Get Better Care
Looking for Dr. Right
Questions to ask when choosing a doctor
Questions to ask after the office visit
Chapter Five: When to Fire Your Doctor
When the doctor has to go
A story about being dehumanized by your doctor
Things to discuss with your doctor
A story about what happens when your doctor does not listen to other members of your team

Chapter Six: Choosing Personal and Professional Advocates
Why you need an advocate
Choosing a healthcare proxy
Living wills their options
Completing the paperwork
A story about what can happen when advanced care directives are not followed
Professional advocates/Case Managers
Chapter Seven: Your Personal Healthcare Record (PHR): An Important Member of YOUR Healthcare Team
Benefits of having PHR
Electronic PHRs
How to create and maintain your PHR
Provider Visit FlowSheet
Questions to ask when laboratory tests are ordered
A story about lab error
Chapter Eight: Beware of Diagnostic Error
Up to 40 percent of medical diagnoses are wrong
A story about a medication side effects and a missed diagnosis
Provider reasons for making a wrong diagnosis
Things patients do that can lead to a wrong diagnosis
A story about medication side effects and a missed diagnosis
Chapter Nine: Prepare for the Office Visit and Prevent Diagnostic Errors
You have eighteen seconds to talk
Questions to help you understand your diagnosis and treatment options
Good follow up could mean good care
It may be depression: Up to 80 percent of patients are depressed
Conditions that are worsened by depression
Depression assessment
Laboratory errors and misdiagnosis
Types of laboratory errors
Chapter Ten: You May Need a Second Opinion
Reasons to get a second opinion
Questions to help you choose the best treatment option
If you choose to do nothing
A story about getting a second opinion

Chapter Eleven: Preventing Medication Errors
Medication errors: The facts and figures
Errors at the pharmacy
A story about decimal point error
Question to help prevent medication and pharmacy errors
More medication safety tips

Chapter Twelve: Preventing Hospital Errors
Hospital dangers: The facts and figures
Choose a good hospital
Questions to help you choose the best hospital for your condition
General hospital safety
Hospital acquired infections and how to prevent them
Decubitus ulcers/bedsores and how to prevent them

Chapter Thirteen: Preventing Surgical Errors
Surgical errors: The facts and figures
Questions to help you get fully informed surgical consent
Questions to help you choose the best surgeon and hospital for your surgery
How to be safer during surgery
Chapter Fourteen: You Need Good Discharge Instructions
Why discharge instructions are important
How to get really good discharge instructions
Questions to help you get really good discharge

Chapter One: You Could be Injured or Killed by our Healthcare System
“Fear is the father of courage and the mother of safety.”

Henry H. Tweedy
The Facts and Figures

If the Centers for Disease Control counted medical errors as a cause of death, they would be the fifth leading cause of death in America, taking more lives than motor vehicle accidents, breast cancer, and AIDS combined. HealthGrades, our nation’s leading reviewer of healthcare quality, found that for the years 2002-04, 1.24 million errors were made while caring for hospitalized Medicare patients in the sixteen categories of “error” they investigated. Those errors resulted in deaths of 304,702 senior citizens. Of those deaths, 250,246 (82 percent) were potentially preventable. All totaled, these errors cost patients and taxpayers $9.3 billion dollars.
Chapter Two: Take Charge
“A wise man ought to realize that his health is his most valuable possession and learn how to treat his illnesses by his own judgment.”

Hippocrates (460-377 BC)
When You Don’t Understand What the Doctor Says

Patients and their families – not healthcare professionals – are responsible for managing patients’ medical conditions outside the hospital setting. This statement may catch you a bit off guard and yet it is true. Let’s take for example the treatment of diabetes. Diet, exercise, stress reduction, and self-monitoring are the cornerstones of diabetic care. It is the diabetic who has to do the exercise, prepare his meals, monitor his blood sugars, and manage his or her stress. Without adequate knowledge of how do these things, the patient will not be able prevent the complications associated with poorly-controlled diabetes.

Patients with poorly-controlled diabetes are more likely to have nerve pain, kidney failure, amputations, blindness, and stroke. Most patients, regardless of their disease process, who do not understand how to care for themselves will have more complications and suffer worse outcomes than patients who do understand and are able to follow their treatment plans. In addition to having worse outcomes overall, patients with lower healthcare literacy are more likely to make expensive emergency room visits and to undergo unnecessary tests and procedures, all of which increase their chances of becoming a victim of a medical error and the national debt.

The Institute for Healthcare Advancement estimates healthcare costs for people with low healthcare literacy to be four times greater than for those with higher levels of literacy. When you are able to openly exchange information with your doctor and others, the quality of care you receive increases and your risk of suffering hurt and harm because of medical error decreases. That’s why you need to understand what your doctor says and to be in charge of your healthcare.

How to Use this Book

Many sections in this book include questions designed to guide you through talking with your doctor and gaining valuable information during each phase of the healthcare process. Before going to the doctor or any other healthcare provider’s office, become familiar with the questions you need for that visit and what those questions mean (by reading the book). If, for example, you need information about your diagnosis and treatment options, view the question set titled “Understanding Your Diagnosis and Treatment Options.”

Questions to Help You Understand Your Diagnosis and Treatment Options

What is my diagnosis, its medical name, and what it means in plain English?

Is additional testing needed before you are sure of the diagnosis or are you sure now?

What are my treatment options?

What are the benefits of each of my treatment options?

What are the risks associated with each of my treatment options?

Which option do you recommend considering my age, gender, culture, and my ability to tolerate the treatment?
In what percentage of cases is each of my options successful?

What do you consider successful?

There are 13 question sets in What Did the Doctor Just Say? covering every aspect of health, including but not limited to; how to hire and fire a doctor, medication safety, hospital safety, and end-of-life-care decisions. The answers to these questions are of great value when going for second opinions and when you simply want to explain what the doctor said to your family members and friends. The very best thing about having answers is that they go a long way toward helping you understand what the doctor just said and helping him or her make the safest choices for you and getting the kind of care you want and deserve. Knowing the answers to the questions will help you to take control of your healthcare and your safety. And the answers can easily be made a part of your permanent healthcare record.

Click this link to read more experts from What Did the Doctor Just Say?